Terms and conditions

1. Who we are

This site is run by HAIRVIBE SRL, tax ID (CUI) 53209076, trade register number J2026000571007, operating the HairVibe barber shop at Vornicei 4F, Ploiești, Romania. Contact: [phone], [email].

2. What you can do here

The site lets you reserve a time slot for the barbering services listed. A booking is not an online sale: you pay at the shop, after the service.

3. How a booking works

• Pick your services, a day and a time from the free slots shown.
• Enter your name and phone number.
• Confirm the number with a code sent by text. The booking is valid only after this step.
• You receive a text with the details and a link to view or cancel it.

You can hold one active booking at a time, so slots aren’t blocked unnecessarily.

4. Prices

Prices are shown in Romanian lei and are the ones valid at the time of booking; they stay valid for that booking. If the service actually performed differs from the one reserved, the price is adjusted accordingly. Payment is made at the shop, cash or card.

5. Card deposit

For some bookings we may ask for a deposit paid online by card. When we do, the amount is shown clearly before payment and is deducted from what you pay at the shop. Payment goes through Stripe; card details never pass through our site and we do not store them.

• Your slot is held while you complete the payment. If payment isn’t completed in that window, the slot becomes free again.
• If you cancel within the free-cancellation window, the deposit is refunded in full to the same card, within 5–10 working days.
• If you don’t show up, or cancel after that window, the deposit covers the reserved slot and is not refunded.
• If the shop cancels, the deposit is refunded in full, whenever that happens.

6. Loyalty card

When the loyalty programme is active, every completed visit is counted automatically, and at the announced number of visits you receive the stated reward. The reward is personal, has no cash value and cannot be transferred. Cancelled or missed visits do not count. We may change or end the programme, announcing it on the site beforehand.

7. Cancellation, lateness, no-shows

• Free online cancellation up to 2 hours before, from the link in your text message.
• Under 2 hours, please cancel by phone so we have a chance to give the slot to someone else.
• More than 10 minutes late and the service may be shortened so the next client isn’t pushed back. More than 15 minutes and the booking may be cancelled.
• After two consecutive no-shows, your next booking may require phone confirmation.

If the shop has to cancel (illness, emergency), we tell you immediately and offer another slot.

8. What we commit to

We do our best to keep the slots shown accurate and up to date. Unforeseen situations can occur in which a slot is no longer available; in that case we contact you and offer the closest alternative. We are not liable for site outages caused by third-party providers or force majeure.

9. Your data

See the privacy policy and the cookie policy.

10. Complaints and applicable law

Talk to us first: most things get sorted in a conversation. If not, you can turn to ANPC (Alternative Dispute Resolution) or the European ODR platform. The contract is governed by Romanian law.

This is a translation for convenience. In case of any discrepancy, the Romanian version prevails.